At Adex Multi Solutions.com, we are dedicated to delivering high-quality products and dependable service. To ensure customer satisfaction, we provide a 30-day product guarantee on eligible items.
Return Eligibility
If you are not fully satisfied with your purchase, you may return new and unopened items within 30 days of delivery for a full refund (excluding shipping fees).
Before returning any item, please request a return authorization by contacting us at support@adexmultisolutions.com.
Returns & Refunds
Adex Multi Solutions.com will cover return shipping costs only if the return is due to our error, such as receiving a defective or incorrect item.
Refund processing typically takes 2–4 weeks, which includes:
- Transit time for the item to reach us
- Inspection and verification
- Payment processing time
Refunds are issued exclusively to the original payment method used during purchase.
If you received an incorrect or defective product and request a replacement, Adex Multi Solutions.com will:
- Pay for the return shipping
- Send the correct replacement item
- Upgrade your shipping at no additional cost
For subscription-based products, a 30-day cancellation notice is required.
Electronic Deliveries
For digital products or electronically delivered items, Adex Multi Solutions.com verifies the product/license key with the manufacturer to confirm:
- It has not been activated
- It has not been altered or tampered with
Once confirmed, your refund will be issued to the original payment method.
Restocking Fees
Certain products may be subject to a restocking fee after fulfillment or submission for distribution:
- Open License Products: 15%
- Retail Licenses: 15%
- Antivirus Products: 25%
Shipping Policy
We ship to most global locations; however, certain items may have international shipping restrictions.
Shipping and delivery times vary based on:
- Product availability
- Selected shipping method
- Delivery destination
Most orders are shipped the same day.
Estimated Processing & Delivery Times
- Ground Shipping:
1–2 days processing + 4–10 business days delivery - Express Saver:
1–2 days processing + 2–3 business days delivery - Standard Overnight:
1–2 days processing + 1 business day delivery
These timelines are estimates. Depending on availability, your order may arrive sooner.
Electronic Delivery
If your order includes a digital product (e.g., software download or license key), your product key will be emailed to you on the same day your order is confirmed.